Gmail credentials are required
Often, users face poor connectivity problems and this may affect Outlook, not being able to connect to the mail server. When Outlook loses connection to the mail server, it asks for credentials. It is relatively easy to verify: try to copy a large file (2-4 GB) to network storage. It is better to do it where the mail server is installed and watch the process. If it is too slow or the upload fails, contact the technician, asking him to consider using another, more stable network to solve the problem.
The antivirus installed on your computer may affect the operation of the Outlook e-mail client. If you are at a loss with the antivirus tool, try disabling it completely and see if that solves the problem. Alternatively, you can try modifying some settings. Add an exception for Outlook, the PST file storage folder, as well as all PST format files located on your computer.
The correct hotmail credentials are required.
This article may not be up to date. A major change has been made to the English version on which it is based. Until this page is updated, you might find interesting: Cannot send messages
If you are unable to send messages, this page provides a series of steps you can use to try to fix the problem. If you are having problems receiving mail, see the article Problems sending and receiving messages.
Note: Firewall or anti-virus software blocking outgoing mail may be one of the reasons why you cannot send mail after upgrading Thunderbird: they may be configured to trust the old version of Thunderbird and not recognize the new one. Remove Thunderbird from the list of trusted programs and re-add it manually or when prompted, and the problem will be solved.
Also include the details of your email provider (e.g. Gmail), your ISP (e.g. Comcast), the version of your Firewall, the version of your operating system’s antivirus software (e.g. Windows 7 or Mac OS X Mavericks), the version of Thunderbird (e.g. Thunderbird 38.2.0). For more information on how to take a screenshot, see the article How do I create a screenshot of my problem?
Why do I need the correct credentials?
Are you seeing an error message on the screen that says Outlook is not connecting to the server? We are all aware that Outlook servers are affecting our experiences sporadically. This will prevent you from sending and receiving emails and help you configure clients in Outlook.
This error is going to be much more critical than you think and can be extremely irritating if you rely on Outlook for important tasks. There are a lot of reasons that can lead to this error, but don’t worry, as we are available with several solutions that can help you fix this problem.
Once you have performed all the steps mentioned above, you will see a message at the bottom of the screen that says “Trying to connect”. After that, you have to check if the connectivity problem has been solved or not.
Another possible reason that can lead to Outlook connectivity issues is typing the wrong credentials. There is a possibility that you entered incorrect login credentials or mistyped them and were unable to access your Outlook email account.
What does it mean that you need the correct hotmail credentials?
You can start by resetting your Outlook login settings, which can be done with the use of Windows Credential Manager. To accomplish this, follow the steps below:
You can start Outlook in safe mode, which is different from using Windows in safe mode. You have to start the Outlook application in safe mode for this solution to work. A simple way to start Outlook in safe mode for all versions of Windows is:
Preview all repaired files using the tool’s easy-to-use interface. The list of files is usually displayed in the left pane, the contents in the middle pane and specific details in the right pane.